Refund policy
In compliance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products. The CUSTOMER who intends to exercise the right of withdrawal must communicate this to Upanisad Artigianato Etnico by means of an explicit declaration, which may be sent by registered mail. - or - by certified e-mail message: nicola.minutillo@pec.it or to the email info@upanisad.it. In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to Upanisad Artigianato Etnico his wish to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005. The goods must be returned at the care and expense of the CUSTOMER* to Upanisad Artigianato Etnico via delle crociate, 45 - 76125 Trani (BT) Italy. The CUSTOMER must send the product via its own courier.
The goods must be returned intact, unused, in the original packaging complete with any labels/tags. Without prejudice to the right to verify compliance with the above, Upanisad Artigianato Etnico will refund the amount of the products subject to the withdrawal, net of the shipping and packaging costs incurred for the initial shipment of the goods and quantified as a flat rate of €6.00 within a maximum of 14 days. Upanisad Artigianato Etnico will carry out the refund using the same payment method chosen by the CUSTOMER during the purchase phase.
RETURNS ON DELIVERY ARE NOT ACCEPTED
ANY DIFFERENCES IN THE GOODS RECEIVED, MISSING GOODS OR GOODS THAT ARRIVED BROKEN MUST BE COMMUNICATED WITHIN 24 HOURS OF RECEIPT OF THE PACKAGE REFERRING TO THE DELIVERY TIME REPORTED BY THE COURIER. THIS COMMUNICATION MUST BE MADE IN WRITING TO THE FOLLOWING EMAIL info@upanisad.it ATTACHING A PHOTO OF THE CONSIGNMENT LETTER PRESENT ON THE PACKAGE AND A PHOTO OF THE GOODS RECEIVED.
The goods must be returned intact, unused, in the original packaging complete with any labels/tags. Without prejudice to the right to verify compliance with the above, Upanisad Artigianato Etnico will refund the amount of the products subject to the withdrawal, net of the shipping and packaging costs incurred for the initial shipment of the goods and quantified as a flat rate of €6.00 within a maximum of 14 days. Upanisad Artigianato Etnico will carry out the refund using the same payment method chosen by the CUSTOMER during the purchase phase.
RETURNS ON DELIVERY ARE NOT ACCEPTED
ANY DIFFERENCES IN THE GOODS RECEIVED, MISSING GOODS OR GOODS THAT ARRIVED BROKEN MUST BE COMMUNICATED WITHIN 24 HOURS OF RECEIPT OF THE PACKAGE REFERRING TO THE DELIVERY TIME REPORTED BY THE COURIER. THIS COMMUNICATION MUST BE MADE IN WRITING TO THE FOLLOWING EMAIL info@upanisad.it ATTACHING A PHOTO OF THE CONSIGNMENT LETTER PRESENT ON THE PACKAGE AND A PHOTO OF THE GOODS RECEIVED.